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To set keypad tones, go to Settings > Sound > More sound settings > Keypad tones and select Default or Melody. If keypad tones are played properly, restart your phone and try again. If music is played properly, restart your phone and try again.

Check whether music or keypad tones can be played.When there is an incoming call and you accidentally press the Volume button or touch Message or Reminder on the call screen, no ringtone will be played for this call. Check whether you have pressed the Volume button or touched Message or Reminder on the call screen by mistake.If None has been selected, you can select a ringtone.

Go to Settings > Sounds & vibration/ Sound, touch Ringtone, and check whether None has been selected. Go to Settings > Sounds & vibration/ Sound, turn up the Sound volume to a suitable level, then try again. If this function has been enabled, the ringtone will be muted during the specified time period. Open Settings, and search for and access Do not disturb. No ringtone for incoming calls when the phone is in standby mode

Viber ringing tone